Pyronix & Southern Antennae:
Wireless Alarm & Security Systems
Frequently Asked Questions
Q: What areas do you serve, and how can I contact you?
A: Southern Antennae serves Thanet, Kent, London, and the South East. You can contact us by phone at 01843 865673, email at sales@southernantennae.co.uk, or via our website at www.southernantennae.co.uk. Our Broadstairs-based office is open Monday to Friday, 9am to 5pm.
Q: What is the installation process, and how long does it take?
A: The process begins with a property survey, where we assess your security needs, discuss requirements, and provide a detailed quote. Once approved, our technicians will install and set up your Pyronix system for seamless operation. Installation times vary based on property size and complexity, but we aim to complete installations promptly to secure your home as soon as possible.
Q: Do You Offer a Yearly Maintenance Programme for Pyronix Systems?
A: Yes, we offer a comprehensive yearly maintenance programme for just £150 per year. This package includes a full year’s app subscription, an annual system check-up, essential updates, and expert advice on the latest Pyronix products. It ensures your Pyronix security system stays at peak performance and is updated to handle any emerging risks.
Q: Can we integrate Hikvision cameras into the system?
Yes, we can supply and install industry-leading Hikvision cameras and integrate them seamlessly into your system. Our engineer will discuss the details with you and guide you through adding these cameras to your customised setup. Since Pyronix is a division of Hikvision, their systems work together seamlessly to enhance your overall security.
Q: How reliable are Pyronix systems, and will they work during power cuts?
A: Pyronix systems are professionally designed with tamper-proof technology, accurate sensors, and visible deterrents like outdoor sirens. They feature backup batteries to ensure operation during power outages, so you remain protected.
Q: Are Pyronix systems pet-friendly and expandable?
A: Yes, Pyronix motion detectors can be set to ignore small pets, reducing false alarms. The systems are also expandable, allowing you to add sensors, cameras, or other components as your needs grow.
Q: Do I need Wi-Fi for the system, and how easy is it to use?
A: While an internet connection enables full remote control and real-time alerts via the HomeControl2.0 app, the core alarm functions operate without Wi-Fi. The app is user-friendly, letting you arm, disarm, and monitor your system easily from your smartphone or tablet.
Q: Can Pyronix integrate with home automation, and how does it compare to other brands?
A: Pyronix systems integrate with various home automation features for added convenience. With professional-grade reliability, they outperform typical consumer-grade devices by offering tamper-proof designs, accurate sensors, and comprehensive protection.